1 Refund Requests
Within 48 Hours
Users can request a full refund directly through Google Play within 48 hours of the purchase time.
After 48 Hours
Refund requests after 48 hours should be directed to our support team at support@vulcanlabs.co.
2 Cases and Refund Percentage
To determine eligibility, usage time is calculated from the time of purchase until the moment you contact Customer Support. Each day is counted as 24 hours.
2.1 Eligible for Full Refund (Within 48 Hours)
2.1.1 By Mistake
- Purchases made in error by friends or family
- Mistaken selection / buyer's remorse on unintended purchase
- Incorrect type of purchase made unintentionally
2.1.2 Unexpected Auto-Renewal
Applicable when renewal occurs due to no cancellation or invalid cancellation.
2.1.3 Transfer Premium to Another Email Address
Applicable when the user requests to transfer Premium to another email address.
2.1.4 App Bug
Applicable when there is a fixable issue within the app that the user declines to cooperate in resolving.
2.1.5 Not Working as Advertised
Applicable when the product or service does not function as described or advertised.
2.1.6 Incompatible Device / No Device
Applicable when the app is incompatible with the user's device or when the user does not possess the necessary device.
2.2 Eligible for Full / Partial Refund
2.2.1 Transfer to iOS
After 48 hours:
| Package | Duration | Refund |
|---|---|---|
| Weekly | Any | Denied |
| Monthly | < 15 days | Up to 30% |
| 15+ days | Denied | |
| Yearly / Lifetime | < 183 days | Up to 30% |
| 183+ days | Denied |
2.2.2 Suddenly Get Ads — Unfixable
After 48 hours:
| Package | Duration | Refund |
|---|---|---|
| Weekly | < 72 hours | Up to 30% |
| 72+ hours | Denied | |
| Monthly | < 15 days | Up to 30% |
| 15+ days | Denied | |
| Yearly / Lifetime | < 183 days | Up to 50% |
| 183+ days | Up to 30% |
2.2.3 Bug — Unfixable
After 48 hours:
| Package | Duration | Refund |
|---|---|---|
| Weekly | Any | Denied |
| Monthly | < 15 days | Up to 50% |
| 15+ days | Up to 30% | |
| Yearly / Lifetime | < 183 days | Up to 50% |
| 183+ days | Denied |
2.3 Denied Refund Requests
3 Refund Process
3.1 Contact Support
Users seeking refunds must contact our support team through in-app chat support or via support@vulcanlabs.co.
3.2 Cancellation of Subscriptions
Users can cancel their subscription on the Google Play Store or reach out to our support team for guidance through in-app chat support or via email.
3.3 Support Response Time
We commit to responding to customer support inquiries within 3 business days and within 24 hours for any urgent support or product concerns indicated by Google.
3.4 Refund Review and Notification
Our support team will review refund requests promptly upon receipt of the necessary information. Users will be notified via email or in-app chat regarding the decision.
4 Overlapping Subscriptions
4.1 Scenario Explanation
Google Play's system processes subscriptions separately, without automatically stopping or crediting remaining time when purchasing a different subscription tier. If a user unintentionally purchases a higher-priced subscription while a lower-priced one is still active due to auto-renewal, the user must cancel the previous subscription before purchasing the new one.
4.2 Solution for Refund
-
Refund the cost of the old subscription packages from the time of purchasing the higher-priced package.
-
Refund will consider the equivalent value of up to 12 weekly purchases (if the previous subscription is Weekly) or up to 3 monthly purchases (if Monthly) as a maximum, evaluated case by case.
-
Depending on the number of overlapping packages, refunds may be processed at once or in defined periods.
4.3 Refund Process
Users must contact our support team via email or in-app chat within settings, providing details of the overlapping subscriptions, the purchase IDs, the registered email, and a brief explanation of the issue. Our support team will review the case and initiate the refund process accordingly.
— THE END —
Questions? support@vulcanlabs.co